Troubleshooting¶
This section covers common issues encountered during deployment, configuration, and operation of Excalibur. Each troubleshooting entry follows a Symptom → Cause → Resolution format.
Prerequisites
Troubleshooting commands require administrative (sudo) privileges and kubectl access to the cluster (for Kubernetes deployments) or Docker CLI access (for Docker deployments).
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Deployment Issues
Container runtime and infrastructure problems — pods not starting, images not pulling, or containers failing to run.
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Configuration and Operation Issues
Setup, connectivity, and runtime behavior — dashboard access, license validation, identity store connections, device integrity, and tunnel failures.
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Collect Diagnostic Data
Export application server logs with Chronicler and enable mobile app diagnostics to share with the Excalibur support team.